Returns/Shipping Policy

Returns

Chateau Mobile Cigar Lounge, llc strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% guarantee of satisfaction. In the case that you are not satisfied with your purchase, you may return the item to us within 30 days upon receipt of the order. Before returning the item, please email us at [email protected] and someone will assist you with the return. Upon completion of the return, you will receive an email notification, and a refund will be initiated.

How our return policy works:

Cigars — if cigars are received in damaged condition, all cigars must be returned in order to receive full merchandise credit, less shipping charges. 5-packs returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

All Other Merchandise— Any other merchandise outside Cigars, may be returned within 60 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned must be new and in the packaging except for any damage or defects. Returns take up to 3-10 business days from receiving a return to process.

In addition, any promotional items that come with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)

Shipping

Shipping Information

• Chateau Mobile Cigar Lounge, llc does not sell products to anyone under the age of 21.
• Chateau Mobile Cigar Lounge, llc does not ship products to Utah.
• Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
• Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
• Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale. For additional details, go to: Retail Delivery Fee | Department of Revenue - Taxation
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• Certain items, such as over-sized merchandise, may require additional shipping charges.
• Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays.

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier.

Special Requests And Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail Chateau Mobile Cigar Lounge, llc.

Terms and Conditions

• In-stock items only
• Continental US only
• Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

• Alabama
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Nebraska
• New Jersey
• New Mexico
• New York
• Nevada
• North Carolina
• North Dakota
• Oklahoma
• Ohio
• North Carolina
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Vermont
• Virginia
• Washington
• Washington DC
• West Virginia
• Wisconsin
• Wyoming

Excise Tax

As you may know, certain states have recently begun to impose excise taxes on tobacco products sold by online retailers. Chateau Mobile Cigar Lounge, llc collects excise taxes on your purchases as required by law. Please note that such tobacco excise taxes are in addition to applicable sales or use taxes, if any.

Maryland

Effective October 1, 2019, the State of Maryland is imposing an excise tax on all tobacco products sold to Maryland customers.
The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:

• Premium cigars will be taxed at 15% of the wholesale price.
• Pipe tobacco will be taxed at 30% of the wholesale price.

For more details on the Maryland Excise Tax, review the law here.

Michigan

Effective January 1, 2022, the State of Michigan is imposing an excise tax on all cigars sold to Michigan customers. Cigars are taxed at 32% of the wholesale price, with a maximum excise tax of fifty cents ($.50) per cigar.

For more details on the Michigan excise tax, please review this link.

North Carolina

Effective July 1, 2022, the State of North Carolina is imposing an excise tax on all cigars sold to North Carolina customers. Cigars are taxed at 12.80% of the wholesale price, with a maximum excise tax of thirty cents ($.30) per cigar.

For more details on the North Carolina excise tax, please review here.

Ohio

Effective October 16, 2019, the State of Ohio imposes an excise tax on all tobacco products delivered to Ohio customers.
The Ohio excise tax rate differs depending on the type of tobacco product purchased:

• Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, with a maximum of fifty-three cents ($.58) per premium cigar.
• Most little cigars with a filter or tip will be taxed at 37% of the wholesale price.

For more details on the Ohio Excise Tax, review the law here.

North Carolina

The Commonwealth of North Carolina imposes an excise tax on “small cigars” shipped to customers in North Carolina. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack are taxed at $0.13 per cigar. (Please note, we cannot ship to North Carolina customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack).

Loose or pipe tobacco is taxed at 55 cents ($0.55) per ounce, with a minimum excise tax of 66 cents ($0.66) per package.

South Dakota

Effective January 1, 2022, the State of South Dakota is imposing an excise tax of 32% of the wholesale price on all cigars shipped to customers in South Dakota. SD continues to prohibit the shipping of all other tobacco products.

For more details on the South Dakota excise tax, please review this link.

Virginia

Effective July 1, 2022, the Commonwealth of Virginia is imposing an excise tax on all retail sales of cigars and pipe tobacco to Virginia customers. Cigars are taxed at 20% of the wholesale price, while pipe tobacco is taxed at 10% of the wholesale price.

For more details on the Virginia excise tax, please review here.

Delivery Service Carriers

• Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.

PO Boxes, APO/FPO, US Territory Shipments

· Shipping not available

State Restrictions

Chateau Mobile Cigar Lounge, llc does not ship products to:

· Delaware,

· Maine,

· Utah.

HAZMAT Items (Such As Butane)

Chateau Mobile Cigar Lounge, LLC does not ship or sale Butane; additionally lighters do not come prefilled with butane.

When Should I Expect My Order?

Shipping takes up to 5 business days from date of shipment (not including weekends or holidays).